Contributors

Chapter 1 Communication and Patient-centred Care: An Introduction
Michele Groves

PART I FOUNDATION SKILLS FOR EFEFCTIVE COMMUNICATION

Chapter 2 Getting started: How Can I Help You Today?
Jennifer Fitzgerald, Jason Connor and Charles Mitchell
Chapter 3 Responding to Emotions
Jane Turner
Chapter 4 Facilitating Behavioural Change
Stan Steindl and Jason Connor
Chapter 5 Optimising Health Outcomes in Chronic Disease
Tim Shortus and Mark Harris
Chapter 6 Breaking Bad News in Acute Care Settings
David Spain and Greg Comadira
Chapter 7 Talking About Sex
Stuart Aitken and Natasha Pavlin

PART II COMMUNICATING ACROSS CULTURES

Chapter 8 Culture and Practice
Andres Otero-Forero, Greg Turner and Dilprasan De Silva
Chapter 9 Health Communication with Aboriginal and Torres Strait Islanders
Justin Coleman

PART III COMMUNICATING ACROSS THE LIFESPAN

Chapter 10 Communicating with Children, Adolescents and their Families
Alan Headey, Andrew Cotterill and Mariela Astorga
Chapter 11 Collaborating with Troubled Young People
Graham Martin
Chapter 12 Communicating with Older People
Tim Wilkinson
Chapter 13 Communicating with Dying Patients and Their Families
Geoff Mitchell

PART IV FUTURE DIRECTIONS IN PREVENTION AND TREATMENT

Chapter 14 Professional Aspects of Communication
Malcolm Parker
Chapter 15 When Things Go Wrong
Peter Lee and Jillann Farmer
Chapter 16 Minimising Errors and Maximising Patient Safety
David Hewett and Michael Ward

Index