Communication Skills in Medicine: Promoting Patient-Centred Care
Contents
Contributors
Chapter 1 Communication and Patient-centred Care: An Introduction
Michele Groves
PART I FOUNDATION SKILLS FOR EFEFCTIVE COMMUNICATION
Chapter 2 Getting started: How Can I Help You Today?
Jennifer Fitzgerald, Jason Connor and Charles Mitchell
Chapter 3 Responding to Emotions
Jane Turner
Chapter 4 Facilitating Behavioural Change
Stan Steindl and Jason Connor
Chapter 5 Optimising Health Outcomes in Chronic Disease
Tim Shortus and Mark Harris
Chapter 6 Breaking Bad News in Acute Care Settings
David Spain and Greg Comadira
Chapter 7 Talking About Sex
Stuart Aitken and Natasha Pavlin
PART II COMMUNICATING ACROSS CULTURES
Chapter 8 Culture and Practice
Andres Otero-Forero, Greg Turner and Dilprasan De Silva
Chapter 9 Health Communication with Aboriginal and Torres Strait Islanders
Justin Coleman
PART III COMMUNICATING ACROSS THE LIFESPAN
Chapter 10 Communicating with Children, Adolescents and their Families
Alan Headey, Andrew Cotterill and Mariela Astorga
Chapter 11 Collaborating with Troubled Young People
Graham Martin
Chapter 12 Communicating with Older People
Tim Wilkinson
Chapter 13 Communicating with Dying Patients and Their Families
Geoff Mitchell
PART IV FUTURE DIRECTIONS IN PREVENTION AND TREATMENT
Chapter 14 Professional Aspects of Communication
Malcolm Parker
Chapter 15 When Things Go Wrong
Peter Lee and Jillann Farmer
Chapter 16 Minimising Errors and Maximising Patient Safety
David Hewett and Michael Ward